360 msn help thing?

[Veridis]

I got added on msn by <snip... email address removed> and at first it's an automated response thing and you can go through press 1-4 to get different options and it puts u through to a real person who can help with 360 problems, and tells you about the 360 elite thing.
Well yesterday an automatic message said that if your on xbox live gold for 6 months you can get 1000 free ms points, it was a free number so i rang they asked a few details on my xbox account to confirm it was me then said they would be on in a few hours, now an international number (international from england anyway) has rung me twice about the points sayin there was a problem and they needed to check a detail so asked for my xbox 360 serial number. It's starting to worry me is this a scam, i havent given them any details like credit cards but my postcode i have. Does anyone know about this?

[FeralKitty]

I'd be a bit suspicious of a non-official email address for support. Who knows who this person is, or whether they're phishing for account information.

[FeralKitty]

Ding. Based on your new edit, thanks for the confirmation that someone is phishing for contact information.

I'm snipping out the email address. In the meantime, I suggest you contact Xbox support yourself (800-4MY-XBOX), let them know that your account might be compromised, and find out what can be done at this point.

[Veridis]

Gosh well atleast theres no money details on my account but what could they do with what they've got?

[FeralKitty]

I wouldn't want to speculate, but it sounds like they have your phone number, email address, and home address. Who knows what they could do with all those details. I'd alert Microsoft at least (Live, and MSN) to the phishing scam, so neither your Live or MSN account is compromised, and that other individuals might be protected from this email address.

I'd also recommend adding a Phishing Filter, which might help protect you against known scams.

I honestly can't offer any more help -- I don't know very much about this topic -- which is why I'm suggesting you contact Microsoft.

Edit: Oh, by the way, if you've posted this on any other site, I'd go back there and edit out the scammer's email address, and make it known that you've discovered it's a scam.